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Support Administrator (m/f/d) E-Commerce


We are on the hunt for an IT enthusiast who is committed to turning ideas into reality and dedicated to empowering our team with top-notch tech support. Our ideal candidate is someone with a fervent interest in IT, possesses an innate drive, and employs innovative solutions to educate our team on leveraging technology efficiently and upholding IT security best practices. If you’re adept at managing a wide array of IT projects, keen on enhancing security measures, and eager to refine our operational workflows for increased efficiency, your search ends here. For those who thrive in a collaborative environment, are aligned with our broader goals, and are excited about the prospect of growing with us, welcome aboard.

Our IT squadron is the backbone of the company, addressing all tech-related queries and spearheading various organizational projects. Despite being a compact team of five (comprising four IT Support members and the Director of IT Support), we punch above our weight. You will be in constant collaboration with other departments, safeguarding the integrity and security of our systems and data.


  • Oversee and enhance office infrastructure, including server and network maintenance and migrations.
  • Collaborate with teams for identity management tasks across various systems.
  • Assist in transitioning from on-premise to cloud-based solutions.
  • Address Level 3 ticket escalations and manage incident resolutions.
  • Support helpdesk operations, including onboarding, troubleshooting, and assorted IT tasks.


  • At least 3 years of practical experience in IT operations within a corporate setting.
  • Stellar communication skills, both in writing and speaking.
  • A service-first attitude with a knack for empathetic and clear communication across varied tech expertise levels.
  • In-depth knowledge of Microsoft Technologies.
  • Hands-on prowess in Active Directory and Group Policies management.
  • A solid technical understanding of PCs, Apple devices, and desktop hardware.
  • A process-driven mindset, with innovative and analytical thinking abilities.
  • Skilled in prioritization, time management, and efficient scheduling.
  • Proficiency in Linux command line operations, vi editor, and service management.
  • Expertise in patch management and end-user device policy implementation.
  • Experience in working alongside IT vendors to tackle complex issues.
  • A grasp of network protocols (TCP/IP, DNS, DHCP, etc.) for basic network troubleshooting.
  • A commitment to meticulous documentation for enhancing procedures and troubleshooting.


  • Impactful work in a product-centric environment.
  • Hybrid or fully remote work options (role-dependent).
  • Flexible work schedule.
  • Comprehensive benefits package, including pension scheme, transport pass, bike leasing, hardware leasing for personal use, and more.
  • Personal learning and development budget plus access to our learning academy.
  • Generous annual leave and mental health support resources.

Important to Note:
This role requires a commitment to being onsite for two days each week to ensure effective team collaboration and hands-on infrastructure management.