Associate, Hero Support (all genders)

 

About the opportunity

We are on the lookout for an Associate, People Operations (all genders) to join the People Operations team on our journey to always deliver amazing experiences.

 

About the team & position:

The team is the first point of contact for all our heroes and is responsible for informing and enabling all heroes through self-service, advice on HR system usability, and personalized support while ensuring HR compliance with local labor law regulations and HR system data accuracy to meet growing business needs.

Our truly international, open-minded, curious, and hard-working team is taking care of any employee query throughout the employee life-cycle and provides tool usability guidance to all our heroes around the globe.

Our long-term goal is to automate the HR processes and enable self-service through proactive content campaigns for all our heroes. It’s a great HR entry role for the German employment market in which you can develop, learn and grow by having an active part in reinforcing and improving our HR processes and policies on a global scale while turning visions and ideas into reality!

 

What you need to be successful​​​​​​

• You have recently graduated or already bring at least 6 months of work experience in the field of  People Operations/HR, Business administration or similar
• You bring a high level of technical curiosity and system orientation and have ideally worked with HRIS systems like Workday, PeopleSoft, SAP or similar already
• You have first experience in working with CRM ticket systems like JIRA, ServiceNow, Salesforce or similar
• You have excellent written and verbal communication skills in English and  a good understanding of German (B1+)
• You are quality-driven and a fast learner and have superior attention to detail
• You are characterized by discretion, initiative, team spirit, and flexibility and are not afraid of taking ownership of assigned projects
• You are living the “Employees are our Customers” mission

 

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

 

What’s in it for you

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring — therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent.