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Senior Product Manager, Logistics (m/f/x)


At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The role

We are looking for our next product leader who will identify opportunities to improve our supply chain network planning and logistics system capabilities. As the Senior Product Manager, you will work with our logistics stakeholders, product analysts, and engineering teams to guide and shape how we plan our customer delivery options and optimize the logistics cost by automating the manual processes. As a passionate product manager yourself, most of your time will be spent building end-to-end delivery network planning systems and algorithms that will deliver our customers a great delivery experience. It is important for us to provide each and every customer with the best possible delivery proposition that suits their lifestyle and meet their convenience. At the same time, we want to optimize for our operational costs, resulting in not only optimizing the margin for the company but also optimizing value in the long term for our customers.  You will manage complex projects that impact other departments and position yourself as an expert in your domain for the other teams.

The role is based at HelloFresh’s Berlin HQ office location.

What you’ll do

  • Envisionhow our logistics demand planning and distribution decision making processes should look in future and establish a roadmap towards this vision in alignment with our stakeholders.
  • Discoverbusiness cases/initiatives that will contribute to the product vision, and prioritize these initiatives by identifying the opportunity sizes associated with each initiative
  • Definewhat capabilities will be needed to deliver the business value and how we will measure success using a KPI Driver Tree.
  • Designand validate solutions with data scientists, UX designers, and the engineering team in an iterative way while bringing your users with you along the journey.
  • Deliverthe designed solution by supporting the engineering teams and track how your product metrics are evolving over time.
  • Collaboratewith your stakeholders to ensure both operationally and technologically we are aligned on the vision and moving in towards the vision in alignment.
  • Performexperimentation to evaluate the impact of the proposed solution on the company’s north star metric and other customer centric metrics
  • Break down complex requirements into Epics, User Stories and Acceptance Criteria and prioritize accordingly, building a backlog for the engineering squad
  • Support the end-user testing of new features in order to facilitate the roll-out


What you’ll bring

  • You can demonstrate the ability to manage technical products from inception to launch, building simple and scalable solutions in collaboration with a team of software engineers.
  • Balance between analytical acumen and business understanding in collaborating with commercial stakeholders to drive insightful and robust business cases/initiatives.
  • Passion for big data combined with a deep understanding of how data could be a driving force for building highly effective decision support systems.
  • Excellent verbal and written communication skills with a curious and self-starter mindset and ability to document processes, write product requirements documents and develop business models to cater to different stakeholder level communication.
  • Collaborate with UX designers to lead user research sessions and have an inclination on contributing towards the user interface designs
  • Demonstrated aptitude to adapt to a fast-moving and constantly evolving environment, and being able to effectively prioritize multiple requests.
  • Experience in the supply chain domain, preferably around logistics demand planning and customer delivery experience, is preferred.

The Role

This position will work on further developing solutions for our strategic warehouse management system (The Körber /HighJump-ONE Platform.) This position is preferred to be seated in our BerlinHQ.

You will…

  • Participate in the design and analysis of new WMS integration/feature function/ reporting requirements from business partner organizations (operations, procurement, quality, automation engineering and data analytics)
  • Develop solution architecture that meets functional, performance and user experience requirements for both the core WMS, as well as any associated integrations
  • Work with internal leadership to formulate overall product development prioritization sprints and release strategy
  • Document and deliver all required materials to support software change control
  • Partner with the Fulfillment Technology WMS Services and Support team on approved code release rollouts and assist in any related release promotion defect management as appropriate
  • Partner with the Fulfillment Technology WMS Services and Support team on any required technical configuration of the application
  • Partner with the HelloFresh WMS support analyst team to help triage/ resolve any escalated software issues/ defect tickets
  • Assist department leadership with special projects as needed
  • Help manage and mentor fellow members of the department where appropriate and designated by department leadership
  • Represent the Fulfillment Technology/ WMS team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology

You are…

  • Able to multitask and prioritize work in a fast-paced environment
  • Someone with an analytical mindset and who is passionate about efficiency
  • Detail oriented with relentless follow up
  • An excellent oral and written communicator and have a team player mentality
  • Someone with both strong operational process and technical aptitude

You have…

  • 4+ years of Koerber/ HighJump design and development experience with Advantage Architect, Advantage Link, Webwise Page Editor
  • High proficiency in SQL:  complex queries, stored procedures, functions and database objects
  • Direct experience building and/or supporting HighJump integrations with external host or MHE applications
  • Experience driving dashboards and reporting solutions in SSRS
  • Experience with Bartender and Label Design a plus
  • Experience with SQL Server administration, windows OS a plus
  • 4+ years of experience implementing or supporting a tier-one WMS in an RF based distribution, manufacturing, or e-com fulfillment environment
  • Industry experience in food/ cold chain a plus
  • An undergraduate degree or equivalent experience in Supply Chain Management, Computer Science, Management Information Systems, or Engineering; masters degree preferred
  • Individual work hours flexibility and reliability to occasionally work with internal customer leadership across various shifts
  • Willingness and ability to travel to different HelloFresh facilities as needed in support of projects or platform rollouts or to collaborate with peers.

What we offer

Join one of Europe’s fastest-growing tech powerhouses in a dynamic phase of expansion.

  • Immerse yourself in a diverse global community of 90+ nationalities.
  • Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme , Berlin relocation support, and a Hybrid working model.
  • Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
  • Plus, we’ve got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access ,wellbeing platforms like Headspace and Spill , to sabbatical leave options a, HelloFresh is not just a workplace; it’s a lifestyle of perks and possibilities!