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Billing & Collections Specialist (d/f/m)

About the company

is Germany’s best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world’s best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world’s leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies – not only to translate texts, but also to create the world’s best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it’s because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

 

What will you be doing at DeepL? 

 
DeepL is growing – and in this phase we need your experience and work ethic to help take our Billing & Collections team to the next phase within DeepL. You will work with a wide cross-section of departments, such as Finance, Sales, Customer Success and Customer Support, to ensure our customers are able to pay us on time with no major issues. Your tasks range reconciling accounts, communicating with customers about open invoices, setting up DeepL as a supplier for customer’s internal processes, and working to automate our collection to ensure a smoother and efficient process.
You’ll develop procedures, solve problems in a structured way, communicate confidently and contribute your strong analytical skills and entrepreneurial thinking.
 Key Responsibilities 
  • Reconcile daily transactions for customer accounts
  • Monitor transactions and user activity to identify and resolve discrepancies directly with customers or our customer support team.
  • Perform dunning procedures, both manual and automated, including high touch communication
  • Liaise directly with customers at a high level to resolve disputes and ensure timely collections
  • Lead the automation of processes for clients requiring different invoice submission criteria and portals.
  • Define and implement automations and integrations to facilitate fast and accurate reconciliations.
  • Prepare monthly reports and presentations with the team
  • Work closely with the Billing, Collections and Fraud Manager, the Payment Specialists team and other internal and external stakeholders.
  • Work and support team led activities and other initiatives.

About you

  • University or similar degree in a relevant field of expertise.
  • At least 3 years of work experience in Billing and Collections or Account Receivable, preferably in SaaS industry with B2B focus.
  • Experience in the entire Collection and Dunning cycle.
  • Experience in defining and implementing automations and integrations to facilitate reconciliation.
  • Experience of dealing directly with customers at a high level to resolve disputes and ensure collection.
  • Fluency in written and spoken English

Even better if you also have…

  • Knowledge of legal principles to be able to develop methods to ensure successful recovery, wherever possible is a plus.
  • Experience to work in SaaS start-up or larger software company with Enterprise sales between customers and finance team
  • Knowledge and experience of SAP Ariba, Coupa, Chargebee, or Workday platforms
  • Additional European languages
  • Knowledge of translation software and technology industry